K-9 Coach at 4870 South Atlanta Road Southeast in Atlanta, Georgia

Customer Reviews about K-9 Coach

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  For a business that supposedly prides itself on customer service, I was extremely disappointed by their inability to effectively communicate with their customers about critical information. In this case, we were turned away at the time of service because we did not have a "canine flu vaccine." We had previously fully disclosed our pet's medical records and had received regular grooming services since November 2016. No mention was made of any change in vaccine policy when the appointment was scheduled several weeks prior. The business appears to rely on an automated system for tracking vaccine status, including providing automated updates when vaccines are due. Given this fact and the atypical requirement for canine flu vaccine, this is an unacceptable circumstance that resulted in considerable waste of time and inconvenience that permently lost our trust and business.
  November 13, 2017

  by Emrys Treasure
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  I was planning to board my dog here for 2 weeks. Scheduled a temperament test over the phone a week ago because he hasn't been at this facility before. Got my pups vaccinations updated at the vet a few days ago to ensure he was up to date on everything. Upon arrival I am turned away because he doesn't have a canine flu vaccine. Wasn't told over the phone a week ago that this was a requirement. Not happy that I wasted a week waiting for this temperament test and part of my morning sitting in rush hour traffic driving to the facility to accomplish nothing. Need better communication with new customers.
  July 16, 2017

  by Jonathan Lancaster

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About K-9 Coach in Atlanta